What is Client Support?

At Sparc Media, client support is not just about doing the necessary. We become an extension of your team to do what most dental marketing agencies won’t. We’re all about taking those marketing headaches off your plate—be it call feedback to the front desk, relocating your dental practice, trying to reactivate patients, or championing the product teams… We handle it all under one roof, freeing you to focus solely on dentistry!

It’s All About You!

During our initial consultations, it will all be about getting to know you! We’ll dive deep to understand your specific challenges, goals, and vision for your practice. Whether you’re an orthodontist looking to attract more teenage patients or a general dentist wanting to expand into cosmetic services, we’ll develop a customized plan that aligns with your objectives!

We also like to meet you, the client, where you are and see what needs to happen to take your business to the next level. During our initial relationship, we’ll uncover the best way to communicate with you, whether via text message, a quick call when you have a free minute, our monthly strategy meeting, or even quarterly if that is best. We do not believe in a “one size fits all” support model. Every client is different, and we market your office that way, too.

Our Strategy & Client Support Services

Dental Marketing Consulting & Support

Do you need to break free from the constraints of insurance companies and leap to fee-for-service or going out of network? Are you struggling with the challenge of hiring the right team members, or are you wondering how to build out a patient referral program? Rest assured, our client support team has been around the dental block. We’ve collaborated with professionals across all dental specialties, from orthodontists and periodontists to oral surgeons and pediatric dentists. This wealth of experience enables us to offer insights that are both deep and wide—because we’ve seen what works and, equally important, what doesn’t. Dental marketing consulting means pretty much helping you with whatever we can, with whatever you need, to ensure the practice is on a path to growth.

And our support doesn’t stop at our door; we take pride in our extensive network of partners in the dental field. So, if there’s ever a question we can’t answer or a challenge we can’t solve, we can connect you with another industry expert to get you the guidance you need.

We believe in nurturing the relationship. That’s why we practice “Surprise and Delight.” It’s kind of like surprising your wife with flowers just to let her know you were thinking of her. We want you to know that as our client – our partner – we truly care about you and the success of your practice. Learn more about what Surprise and Delight means to us by checking out our blog.

Having a reliable support system is essential for any thriving dental practice. We’re here to help you prioritize your goals and set actionable steps to ensure you’re not just surviving but thriving in the dental industry.

Frequent & Open Communication

The Sparc Media team values frequent and open communication. Between standing meetings, we could send you an email with quick updates, a text message, or maybe even a quick call just to check in on you and how the office is doing! Also, the vice versa is true; if you need urgent attention or assistance from us, you do not need to wait for the next meeting; you can reach us during working hours, and we will make ourselves available!

We also believe in transparent communication. No beating around the bush or buttering things up. We say it as it is to make sure you can make the best decisions. At the end of the day, we are a team. If you are winning, we are winning. 

Performance & Metrics Reporting

We believe talk is cheap; the actual proof is in the pudding. That’s why we’re committed to total transparency regarding your marketing performance. We won’t just tell you things are going well—we’ll show you. Through comprehensive reporting and real-time analytics, you’ll have a clear view of marketing metrics and patient acquisition, allowing you to understand the impact of every marketing dollar spent. And if something’s not quite hitting the mark, we’re agile enough to pivot and adjust the strategy when it matters most. We’re in this to make your life easier and your practice more successful, and the numbers are there to prove it.

Call-Tracking & Feedback

At Sparc Media, we understand that a successful dental practice extends beyond just skilled dentistry—it starts right at the front desk with every new patient call.

That’s why we’ve developed specialized call tracking and feedback services exclusively designed for dental practices. As part of dental marketing consulting, we don’t just help with your external and internal marketing; we help by providing you feedback on your team answering the phones! Our comprehensive solutions deliver insights into your team’s performance, offering valuable metrics that range from call durations to capturing the emotional tone of the conversations. This feedback is crucial for quality assurance, enabling you to fine-tune your staff’s approach to turn every phone interaction into an opportunity. In this way, we help you not just grow your practice from a business standpoint but also realize the broader vision you’ve always had for your practice.

Learn more about phone answering tips for dental practices here!

It’s important to know that our goal isn’t to point fingers or hover over your front desk staff; it’s to shine a light on areas for improvement and celebrate the strengths that boost team morale. After all, who doesn’t appreciate well-deserved recognition?

Assistance with Internal Marketing

When “dental marketing” comes up, many dentists immediately think of Google Ads, SEO, or social media campaigns. While these external efforts are undoubtedly important, there’s a whole other realm of opportunity within your practice’s walls that often goes overlooked—internal dental marketing. This is where the magic of patient retention and advocacy happens, setting the stage for sustainable growth.

Our client support team provides comprehensive assistance to help you capitalize on these internal marketing avenues. We understand that the most effective marketing strategies create a holistic patient experience—from the moment they find you online to the minute they walk out of your office with a brighter smile. You can learn more about our internal marketing efforts here!